Managed IT

Transparent & Client-Focused Managed Services

What is a Managed IT service?

It’s a service that combines Cloud Solutions, a Help Desk and experienced IT professionals to either manage your entire IT infrastructure or just part of it.

How can a managed IT service help you?

The importance of a good IT Managed Service Provider (MSP) is rapidly increasing as technology, applications and data become crucial components in the growth and success of businesses. With Skunkworks IT as your trusted MSP, you will be able to offload all, or some, of your IT operations to us, safe in the knowledge that we will support your business.

Outsourcing your IT services in this way will not only strategically improve your IT operations but also the performance of your business along with the added benefit of cutting costs.

Our Managed IT Services proactively manage your entire communications network.

Network monitoring

Network monitoring enables you to anticipate potential outages and address network problems proactively to reduce any risks to your business. Reliable monitoring software can reduce the time required to troubleshoot network issues and allow your team to focus on other tasks. Other benefits of Network monitoring can help identify whether you have sufficient bandwidth capacity to enable your staff to work productively, as well as ensuring that you are receiving the stated bandwidth from your Service provider. There are a number of indicators used to measure the performance of a WAN. Common performance indicators include:

  • Latency – where the time it takes for a packet of data to get from one point in the WAN to another point is measured and tracked
  • Application performance – where the time taken for an application (such as MYOB) to perform functions from points throughout the WAN is measured and tracked
  • Error rate – how many packets of data are erroring out and whether this is within specification
  • Delivery rate – how many packets of data are arriving at their intended destination

Server maintenance

Proactive maintenance can identify problems before they manifest and become expensive downtime. Skunkworks IT Server maintenance will proactively identify, manage and resolve network performance issues before they impact on the Operation of your business. Our engineers have previously managed very complex environments with a variety of security requirements. As such, we have a wide range of expertise in managing and supporting all areas of IT operations, including the provision and management of networked and end-user hardware, monitoring of infrastructure and patch management.

Desktop support

We can manage your Microsoft environment, we are an Office 365 Partner. We are experts in the design, deployment, management and maintenance of Microsoft systems. Members of our team have been responsible for managing server, desktop and infrastructure environments for SME through to Enterprise level organisations. Our Client Support services include:

  • Virus recovery
  • Installation and configuration of supported applications
  • Installation of printer drivers and support of printers and copiers as needed
  • Initial user profile configuration
  • Internet connection problems
  • Deployment of software patches
  • Staff additions, movements and changes
  • Diagnosis and assessment of faulty hardware
  • Email archiving
  • User and email account set up and configuration
  • Website support, including DNS issues
  • Software updates

Plus many more services, all for a fixed monthly price!

OUR SERVICES…

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